HELP CENTER
Get support when you need it.
Contact our team for delivery, payment and return help, or browse answers in the FAQ.
Support
Need help with an order?
Tell us what happened and we will reply with next steps for delivery, payment or returns.
- Typical reply within a few hours
- Order, delivery, payment and return topics
- Follow-up in the same email thread
Contact support
Share a few details so we can help faster.
HELP CENTER
Frequently asked questions
Clear answers about shopping, delivery, payment and selling.
How does buying from multiple sellers work?＋
You add all products to one cart and pay once. Each seller prepares their part, and you track status in one place.
Which payment methods are supported?＋
Cards, Apple Pay, Google Pay, PayPal, bank transfer, installments and cash on delivery.
How do I return a product?＋
From your account select the order and request a return within 14 days. You will get instructions and real-time status.
How much does delivery cost?＋
Delivery depends on the seller and location. Many products offer free shipping or OneExpress.
How can I sell on OneMarket?＋
Create a seller account, verify your company and list your products. Our team guides you through the whole process.