Privacy policy
This policy explains what data OneMarket.mk collects, why we use it, and the rights you have as a buyer or seller on our marketplace.
Last updated: 28 July 20261. Who we are
OneMarket operates an online marketplace that connects buyers and verified sellers in North Macedonia.
For privacy questions, contact support through the Help center on the website.
2. Data we collect
Account data: name, email, phone, password hash and delivery addresses.
Order data: products, payment method choice, invoices and delivery status.
Technical data: device type, browser, IP address, language and cookie identifiers.
Seller data: company details, tax identifiers, payout contacts and store content.
3. How we use data
We use personal data to create and manage accounts, process orders, enable payments and delivery, prevent fraud, provide support, improve the platform, and send service messages.
Marketing emails are sent only when you opt in, and you can unsubscribe at any time.
4. Sharing with partners
We share only what is needed with sellers (to fulfil your order), payment providers, delivery partners, hosting providers and legal authorities when required by law.
We do not sell your personal data.
5. Retention and security
We keep account and order data for as long as needed for the service, accounting and legal obligations.
We apply technical and organisational measures to protect data against unauthorised access, loss or misuse.
6. Your rights
You may request access, correction, deletion, restriction or portability of your personal data, and object to certain processing.
You can update many details in your account or contact support to exercise these rights.
7. Children
OneMarket is intended for users aged 18 or older. We do not knowingly collect personal data from children.
8. Changes
We may update this policy when our practices or legal requirements change. The updated date above shows the latest version.